Frequently asked questions

  Frequently asked questions

 

Order


Do I need to create an account to shop at the Not Only Spaghetti Online Store? How do I register?

You can shop at the Not Only Spaghetti Online Store without creating an account on the Not Only Spaghetti website. If you want to create an account it is easy and it takes  few simple steps.

  • Open the Not Only Spaghetti Online Store site in your browser;
  • Click at the top right on ‘Sign in or Create an account. 
  • Click on 'Create an account' in the 'New Customers' section on the left of the screen. Enter your details. Accept the Terms and Conditions and press Enter. 
  • A confirmation mail will be sent to the address you specified when you set up your account. You can now start shopping at the Not Only Spaghetti Online Store.
Is there a minimum order amount on Not Only Spaghetti online Store?

No, you can shop for any order amount. Remember that Free shipping is also available with a minimum order. 
Please visit our shipping info page to check if you are eligible.

How do I know if my order has been confirmed?

Once you've completed your order we'll send an order confirmation mail to your account email address.
If you don't receive the mail, check your spam folder and also your promotions folder, if you are using Gmail.

Customer Service will be happy to help if you have any further queries.
To get in touch, click on Contact us.

I am unable to create an account / complete my purchase. What can I do?

If you encounter navigation difficulties or are unable to complete a purchase at the Not Only Spaghetti Online Store, first of all make sure your browser (Google Chrome, Mozilla, Internet Explorer, Safari, etc.) is updated to the latest version.

If you still have problems please contact our Customer Service. To contact us send an email to contact@notonlyspaghetti.com or call the phone number  +39 071 7211188


Payment


What payment methods can I use at the Not Only Spaghetti Online Store?

The following payment methods are available at the Not Only Spaghetti Online Store:

  • Credit Card
  • Bank transfer
  • PayPal
Which Credit Cards are accepted?

You can buy products from the Not Only Spaghetti Online Store using these cards:

  • Visa
  • Visa Electron
  • Postepay
  • Mastercard
Is it safe to use a credit card to pay for purchases at the Not Only Spaghetti Online Store?

Using a credit card to shop at the Not Only Spaghetti Online Store is quick and easy. To ensure the maximum level of protection the transaction is carried out on the bank's secure server.

The Not Only Spaghetti Online Store does not store credit card data, but thanks to the link with the bank server you can purchase products without having to re-enter your data once you have made the first purchase.
Simply select 'Registered Card' in the payment methods.

All information you supply to the bank is encrypted using the SSL protocol. Transactions made at the Not Only Spaghetti Online Store are Verisign certified.

How does the Bank Transfer payment method work?

If you decide to shop at the Not Only Spaghetti Online Store and use the bank transfer payment method, remember to make the payment within 3 days of the order date.

Once this period elapses, if you have not made the transfer your order will be cancelled.
Use the following data for the bank transfer:

  • Payee: Not Only Spaghetti NET S.R.L.
  • IBAN:  IT62G0200837497000103944750 
  • BIC/SWIFT: UNCRITM1Q82 
  • Bank: UNICREDIT SPA - filiale di Osimo (AN) 

Motive: specify the order date and number, which you can find in the confirmation email. Note that your order will be processed only once the associated amount has been received on our current account (usually takes between 1 and 3 working days after the bank transfer).


Shipping


Can I have my purchases shipped to other countries? How much will it cost?

Of course. The Not Only Spaghetti Online Store can ship products to the following countries:

Estonia, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Hungary, Slovenia, Romania, Bulgaria, Croatia, Austria, Germany, Greece, Belgium/Lux, France, Corsica, Holland, Spain, Balearics, Portugal, England, Eire, Denmark, Finland, Sweden.

During the purchase procedure the shipping costs will be updated automatically when you select the country to which the products are to be shipped.
Remember that your order can be eligible to the free shipping. Check the free shipping section

When will I receive my order?

Once your order is confirmed, it is usually packed and handed to courier within 1 working day.

  • Delivery within Italy takes between 2 and 3 working days. 
  • For shipments to Europe, delivery times are up to 7 working days. 

Orders placed over the weekend or public and/or national holidays will be processed on the following workday.

For some European countries, delivery times may increase, due to the customs operations. As soon as your order is handed to the courier you will be sent a shipment tracking link by email.

How can I find out where my order is?

When your order is ready for shipment you will receive a shipment tracking link by email  when placing the order.
You can check the status and location of your order at any time on the courier's website.
Didn't receive the email? Check your spam folder and also your promotions folder, if you are using Gmail and do not hesitate to contact us if you have any questions,


Claims


What should I do if ordered items are missing from the pack I receive or if it contains damaged products?

If you notice any products are missing from the pack at the time of receipt, or if it contains products that are different from the products ordered or if it contains damaged products, please contact Customer to contact@notonlyspaghetti.com or call the phone number +39 071 7211188 .

If the pack is open when you receive it or sealed with adhesive tape that does not bear the Not Only Spaghetti logo you can accept the delivery under reserve or refuse it: please inform Customer Service of the situation as soon as possible so that we can find out what went wrong.

Why can't I return food products or cosmetics?

To protect our Customers and for reasons of hygiene the right of cancellation is available only for products that can be resold without giving rise to potential consumer health risks.
That's why we are unable to accept returns of food products and cosmetics, since we are unable to guarantee that the products have been preserved adequately.

For which products is the right of cancellation available?

The right of cancellation is applicable to all non perishable products available at the Not Only Spaghetti Online Store (e.g. books, gadgets, kitchen utensils, etc.).

You cannot return: Products that may deteriorate or expire rapidly (foods, including alcoholic and non-alcoholic beverages); sealed products that cannot be returned for hygiene or health protection reasons (cosmetics); products that have been opened after delivery; products packaged to your specifications or clearly personalized products; orders for which an invoice has been issued.

What is the cost of returning products?

Returns can be made free of charge: send the request to Customer Service within 14 days from the date of reception of the products.

To contact send an email to to contact@notonlyspaghetti.com or call the phone number  +39 071 7211188.

How can I send suggestions or feedback concerning my experience and products?

Directly on customer rewiew into product sheet.